The page outlines the return policy for Discount Lighting. If you have any questions please contact us before placing your order. You can call us on 1300 384 697 or contact us by email.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Website product images are indicative only and should not be relied upon, actual colours and finishes may vary to computer generated web images.
Descriptions of products on our website are provided to us by our suppliers and are used by us in good faith. The description only implies the look of the fitting not the material it is actually made of. For example a gold pendant isn’t made of gold but has a gold colour. If you are in any doubt please contact us first for clarification before placing an order.
For more information regarding Australian Consumer Law (ACL) and your rights please visit https://consumer.gov.au/australian-consumer-law/legislation
You must contact us before sending any products back to request a Return Merchandise Authorisation number (RMA) and the address of the correct warehouse to return the items to. Returns received without the correct RMA or sent to the incorrect warehouse will not be processed.
Incorrect Product Received
Please contact us within 3 days of receiving your item and we will organise to collect the incorrectly delivered item and deliver a replacement ASAP.
Product Damaged on Arrival
We try to package products carefully & mark them as fragile, however on rare occasions couriers and delivery partners do not treat packages with the care they deserve. If a product you ordered is damaged on arrival please contact us within 3 days of delivery with a photograph and description of the damaged item. We will organise collection and a replacement as quickly as possible.
All products sold by Discount Lighting are covered by a full warranty from the Australian brands we sell. If a product you ordered from Discount Lighting develops a fault please contact us with a detailed description of the issue and we will help you submit a warranty claim.
Out of Stock Item Ordered
If you have purchased an item that is currently out of stock or has been discontinued, you will be notified immediately of the delay, and/or to offer possible alternative products or a full refund.
Change of Mind Refunds and Exchanges
Please choose carefully and contact us before placing your order if you are unsure or have any questions. We can only offer change or mind refunds under certain circumstances, and they are subject to our approval.
- All change of mind refunds / exchanges must be unused, in undamaged original packaging, be complete with all accessories / paperwork & in resalable condition.
- You must request to return / exchange an item within 14 days of your order.
- All returns must be approved by us and accompanied by a returns authorisation number which we will provide to you
- A restocking fee will usually apply to change of mind returns, and this will be deducted from your refund. The restocking fee is between 10% and 25% of the order value. The actual restocking fee charged will vary depending on whether the item is being returned to our warehouse or our suppliers warehouse.
- If you would like to exchange for another product or receive store credit we may be able to reduce or waive this restocking fee.
- You are responsible for sending the item back to us, or our suppliers warehouse, and for ensuring it arrives in good condition. We recommend using an insured service if you are sending items with a value of over $50 to avoid issues with lost or damaged packages.
- If you received discounted or free delivery with your original order the actual delivery cost will be deducted from your refund
- No refunds for delivery charges will be provided for change of mind returns
- Custom / clearance / special sale and specially ordered items cannot be returned due a change of mind.
When your return is received in our warehouse, or returned directly to one of our suppliers, it will be inspected. If the item is in new / re-saleable condition you will receive a refund within 7 business days (to the payment method used to make the original payment) minus any changes / fees (as described above.