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Shipping & Returns

These are Discount Lighting's shipping & returns policies. Please read them carefully.

SHIPPING

HOW IS FREIGHT CALCULATED?

Your total shipping charges will be calculated based off the volume of your order. This will be automatically calculated during the checkout process prior to completion of your order. 

WHEN SHOULD I BOOK AN ELECTRICIAN?

You may be tempted to book an electrician in advance, we strongly recommend that you don’t book an electrician until you receive your order. This allows you to check the contents of your order to make sure that you have received everything you ordered as well as make sure that everything is intact. This also accommodates for any unexpected shipping delays which unfortunately is beyond our control. 

HOW LONG DOES DELIVERY TAKE?

Orders will be shipped as soon as possible, depending on the product availability. If a product cannot be dispatched immediately, customers will be notified by e-mail.

Time frame for deliveries if items are in stock and ready for dispatch: 

Items not in stock that need to be ordered from suppliers will add a further 2-5 business days to these times, prior to dispatch. 

Please note: 

Regional areas of Australia will take longer for delivery, please allow for up to an additional 2-4 business days on top of the above allocated times. 

These time frames are from when your order is dispatched from our warehouse. 

Orders placed on weekends will be processed on the coming Monday.

WHAT SHIPPING METHODS DO YOU USE?

Your order/s will be shipped via one of the following couriers: Allied Express, Direct Couriers, Couriers Please, TNT, Fastway, Northline, and Toll. 

HOW DO I TRACK MY ORDER?

When your order is dispatched from our warehouse you will receive an email confirmation from our shipping broker with the tracking number and a website link to where you can track it. 

See below for an example:


AUTHORITY TO LEAVE (ATL)

If authorisation is given for items to be left unattended without a signature, Discount Lighting and any of their freight carriers are not responsible for the loss of said items.

I HAVE RECEIVED MY ORDER BUT THE GOODS ARE DAMAGED OR BROKEN, WHAT DO I DO?

Claims for goods that have received damages must be made within 7 days of receipt of said goods.


RETURNS

The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Website product images are indicative only and should not be relied upon, actual colours and finishes may vary to computer generated web images.

Descriptions of products on our website are provided to us by our suppliers and are used by us in good faith. The description only implies the look of the fitting not the material it is actually made of. For example a gold pendant isn’t made of gold but has a gold colour. If you are in any doubt please contact us first for clarification before placing an order.

Please choose carefully as we do not refund if you make a wrong selection or simply change your mind.

  • For Australian Consumer Law (ACL).

WHAT IF A PRODUCT NEEDS TO BE RETURNED TO THE SUPPLIER?

Some non-stock items that needed to be ordered from the manufacturer may incur a manufacturer's restocking fee.

WHAT IF I’VE BOUGHT AN ITEM THAT IS OUT OF STOCK?

If you have purchased an item that is currently out of stock or has been discontinued, you will be notified immediately of the delay, and/or to offer possible alternative products or a full refund.

RETURN FREIGHT CHARGES

Customers will be responsible for all freight charges on exchange requests.

WARRANTIES

All items are covered by manufacturer's warranty for faults or damage, in home warranties will be subject to those conditions.