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Privacy policy

OUR COMMITMENT TO PRIVACY

Policy last updated: 10/08/2023

If you have any questions about this privacy policy please contact us at admin@discountlighting.com.au or via our contact page here.

Amendments and Policy Updates

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Policy Overview

Thank you for visiting the Discount Lighting website.

Protecting consumer privacy is very important to us. Our Online Privacy Statement is available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the Discount Lighting policies covering personal information collected at this website on or after the effective date shown above.

We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients. For example, we use consumer information every day to ensure fast and accurate processing of hundreds of thousands of money transfers. In addition, Discount Lighting strives to better serve our customers by offering goods and services that we believe fit their needs and interests.

When identifying an opportunity, Discount Lighting may use consumer information it has collected in an effort to identify consumers who may be interested in that opportunity. For more than few years, consumers and businesses have relied on Discount Lighting for safe and reliable service. The relationships we have developed through the years have been established based on mutual trust. Each day we and employees and agents strive to reinforce our commitment to our clients and consumers. Central to that commitment is ensuring that we abide by a set of privacy policies, which are outlined below. These policies guide us in the collection and use of information as well as employee responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies.

COLLECTION OF INFORMATION

Discount Lighting collects personal information in order to offer or provide goods and services to consumers and our customers. We may obtain this information from a variety of sources:

  • Directly from customer applications, questionnaires and other materials submitted to us by customers;
  • From transactions in which Discount Lighting and consumers are involved;
  • From click activity on our web sites; and
  • From a variety of third-party sources, such as our business customers, government repositories, consumer reporting agencies and other financial institutions.

We collect this information for the following purposes:

  • To enable you to access and use our Site, associated applications and associated social media platforms;
  • To contact and communicate with you;
  • For internal record keeping and administrative purposes;
  • For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • To run competitions and/or offer additional benefits to you;
  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • To comply with our legal obligations and resolve any disputes that we may have; and
  • To consider your employment application.

PERSONAL INFORMATION

The types of personal information we may collect about you include:

  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your marital status and/or anniversary;
  • your age and/or date of birth;
  • your credit card details;
  • your demographic information, such as postcode;
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party

DISCLOSURE OF INFORMATION

Discount Lighting does not disclose customer information to third parties without first giving customers an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.

Finally, Discount Lighting may disclose information about former customers to third parties and companies with which Discount Lighting is affiliated, as well as unaffiliated third parties. Those disclosures may consist of the following:

  • Financial background information describing a customer's financial status;
  • Identification information, such as name and address data;
  • Transaction information, such as account activity, debit activity or credit activity; and
  • Other information relating to financial matters.

RECIPIENTS OF INFORMATION

Discount Lighting may disclose consumer information to companies affiliated with Discount Lighting and to companies or other parties not affiliated with Discount Lighting (subject to consumers' opt-out rights) These recipients include:

  • Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
  • Our employees, contractors and/or related entities;
  • Our existing or potential agents or business partners;
  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
  • Third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia
  • Financial institutions, such as banks, credit card companies and brokerage houses;
  • Companies that process transactions or provide other services for us;
  • Government agencies; and
  • In addition, under Australia law Discount Lighting is permitted to disclose customer information to certain recipients, such as credit reporting agencies.

WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER INFORMATION.

Discount Lighting limits access to personal information to those employees of Discount Lighting and its affiliates who need it to fulfil their business responsibilities. Employees must adhere to Discount Lighting privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal. Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.

WE USE APPROPRIATE SECURITY SAFEGUARDS.

At Discount Lighting, security is a priority. We employ appropriate measures to protect consumer information against unauthorised access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Discount Lighting continually reviews and enhances its security systems, as necessary.

WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.

Discount Lighting employs appropriate measures to assure the quality of information we collect directly from consumers. Where Discount Lighting collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to assess a service charge for providing you any information in connection with your request.

THE Discount Lighting WEBSITE IS NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13.

Our website is not directed at children under the age of 13 and Discount Lighting does not collect or maintain information at our website from those we actually know are under the age of 13.

WEBSITE MAY BE LINKED TO OTHER WEBSITES

Discount Lighting may create links to third party websites. Discount Lighting is not responsible for the content or privacy practices employed by websites that are linked from our website.

OPT OUT RIGHT

Discount Lighting may disclose consumer information to third parties as described earlier in this notice. Many of these disclosures are beneficial to consumers because they permit goods and services of interest to consumers to be offered to consumers at attractive rates. We strive to give consumers choices about how their data will be used. You have the right to opt-out of (direct us not to make) these disclosures when the consumer information is about you. Of course, there are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud. When you use this service, you will be asked whether you wish to opt out. If you wish to opt out, simply check the appropriate box and submit your choice.

If you have any questions or indeed comments about our Online Privacy Statement ,or for some reason believe we have not adhered to our statement, please e-mail the Discount Lighting Data Protection Officer: admin@discountlighting.com.au

We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Discount Lighting reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.

SMS Marketing and Notifications

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Cookie Policy

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details provided at the top of this policy, or lodge your complaint with your local data protection authority.